The following is a list of frequently asked questions about Call Credit Transfer
on Vectone Mobile. If you have a question that is not answered here, our Customer
Services team are happy to help.
This service allows you to send PAYG mobile phone credit to:
• PAYG phones on a growing list of mobile networks around the world
click here to see that list)
• Any Vectone Mobile number in the NL and around the world
Delight Mobile number in the NL and around the world
You can transfer your available credit by simply sending a message from your own
mobile, by using your
My Vectone account online, or by calling our helpline from any phone. More
details on how to use Call Credit Transfer can be found here.
There are several
easy ways to Top Up. You can Top Up your credit right now on this website,
by text message, by calling our Customer Services Team, or through buying Vectone
Mobile multifunctional vouchers at many local shops and stores.
If you try to send credit to a mobile number that is on a network that Call Credit
Transfer cannot currently work with, then we will send you a message to inform you
that the transfer was not possible this time and your call credit will be safely
allocated back to your account.
No, you can only transfer credit to a Pay As You Go (PAYG) mobile number. If you
transfer to a Pay Monthly contract mobile number, we will message you to say the
transaction failed and your call credit will be safely allocated back to your account.
Your recipient will receive a text message telling them how much credit has been
transferred to their phone.
During the call credit transfer process we will give you the best value exchange
rates we can. These will vary depending on your recipient’s mobile operator and
the country in which it operates.
The minimum and maximum amount that can be transferred in any single transaction
depends upon the mobile operator your recipient uses. The maximum number of transfers
that can be made in one day is unlimited.
Selecting the transfer amount and the recipient’s mobile number only takes a minute
or two, but the transfer itself is almost instant. The transfer may take a few minutes
if mobile networks are busy.
There are several reasons why you may see an error message if a transfer fails,
• If you accidentally give us invalid information, e.g. a number in an incorrect
• If you do not have sufficient available credit to make a transfer from your account
• If your recipient’s number is on a network or in a country to which we cannot
make a transfer
• If there is a problem with our system, such as a process taking too long
The transfer process is secure at all times. If a transaction fails then we will
always message to let you know and your call credit will be safely allocated back
to your account.
You can view your Call Credit Transfer transaction history in your My Vectone account on this website.
You can manage your list of transfer recipients in your My Vectone account on this website.
Please make sure you send the right mobile phone number – we cannot recover your
credit, even if it is sent by mistake.
If a transaction fails for any reason, we will always message to let you know and
your call credit will be safely allocated back to your account. Unfortunately, we
cannot recover your credit if you transfer call credit to the wrong recipient.