The following is a list of frequently asked questions about the Vectone Mobile service.
If you have a question that is not answered here, please contact our Customer Services
team who will be happy to help.
I have lost the signal/network coverage, what should I do?
What is Vectone Mobile?
To configure the network manually, find the Vectone Services option. It should be available under the main menu (Android) as Vectone Services or USIM Toolkit or under Settings > Telephone > SIM Applications on your iPhone. On this screen, you will find two options – Automatic and Manual. Select “Manual” followed by “Nederland”. This should allow your phone to reconnect to the network.
Click to see instructions to configure your network settings manually for iPhone or Android.
In case you still need further assistance, please contact our Customer Services.
How can I get a Vectone
Vectone Mobile is a pre-pay service offering low call rates for local, national,
and international calls, plus savings on SMS and roaming. Vectone Mobile is part
of the Vectone Group of companies, a respected international phone network.
What does the Vectone
mobile starter pack contain?
To benefit from the savings Vectone Mobile offers, you need a Vectone Mobile SIM
card. You can get a Vectone Mobile SIM card by ordering a starter pack
here or from the many shops showing the Vectone Mobile signage. The starter
pack is free, but you will need to top-up to
start making calls.
How do I use my Vectone
The starter pack includes a Vectone SIM card and an information booklet to help
get you started.
How can I check my Vectone
Open the packaging and remove the Vectone Mobile SIM card from its holder
Put your Vectone SIM in your mobile
Turn your mobile on and select Vectone Mobile
Enter your Vectone Mobile PIN code, found on the back of the SIM card holder
Add credit by purchasing multifunctional vouchers in-store or online.
Can I use my existing
From your phone press *105# send. Your number will automatically display on screen.
How many days will it
take to transfer my existing mobile number to my new Vectone SIM?
You can opt to keep your current mobile number and use it with your new Vectone
Mobile SIM. Simply print off the portingporting form, complete the details and send
it to us – we’ll do the rest.
Why can’t I request
my number transfer online?
This process will take approximately 10 working days from the date we receive your
completed form. When your number transfer has been completed you will receive a
confirmation SMS from us.
Do I need to dial an access
number when calling abroad?
Current regulations require that all mobile phone number transfer requests are signed
by the customer. Digital signatures are not currently accepted.
Where can I top-up?
No – simply dial direct. The call savings you make will be handled when Vectone
Mobile routes the call to your destination.
How do I transfer the
top-up value to my account?
You can purchase multifunctional top-up vouchers from shops displaying the Vectone
mobile sign. Alternatively, you can top-up here
using your credit card.
Simply register your details with My Vectone to access your account information
and add credit online. Register now.
How can I check my credit
Once you have purchased a multifunctional top-up voucher from a shop, simply key
in *101* followed by the 10-digit PIN number, found on the back of the multifunctional
voucher, followed by the # key, and press call.
Alternatively, dial 1244 and follow the instructions.
How can I retrieve my
From your phone simply key in *102# followed by pressing the call key. Your credit
balance will automatically display on screen.
You can also check your account balance online in the
My Vectone section of this website.
Can I send MMS?
Dial 1233 from your mobile. You can then listen to your messages for a small fee
of €0,09 when in your home network. From abroad or from any other network,
please call +31 (0) 6 59000240.
How much will it cost
to make a phone call?
Multi Media messages (MMS) allow you to send pictures and audio such as a video
clip or animation. Unfortunately, you cannot currently send MMS when using your
Vectone Mobile SIM. We are working hard to bring you this service in the near future.
Are there different prices
depending on which time or day I am calling?
Check the current call rates
Are there any roaming
charges if I go abroad?
No. You will be charged the same price regardless of the time or day you make a
What does Smart Roaming
Outgoing calls will be charged at set rates dependent on the country and network
the call is made from and to.
How do I sign up for Smart
To find out your call rate to any destination while you’re roaming outside
of Sweden simply key in *108* followed by the recipient’s number followed
by the # key, and press the call button. The per-minute call rate from your current
location will automatically display on your mobile screen.
What is the difference
between Regular Roaming and Smart Roaming?
This is done automatically for you when you use a Vectone Mobile SIM. It’s
not a service that is available to customers of other networks.
What are the advantages
of using Smart Roaming over Regular Roaming?
Making and receiving calls and texts while travelling abroad like you do when in
Netherlands (your home country) is regular roaming. Smart roaming is a new innovative
feature from Vectone which you can use to make outgoing calls while travelling abroad
by sending us a request through an special message (USSID Message). To see how smart
roaming works please visit the smart roaming section.
Where can I use Smart
- Smart roaming has two main advantages
- It is much cheaper to make outgoing calls using smart roaming, compared to regular
roaming. Compare the rates and decide for yourself.
- Smart roaming is available in all destinations. Even in the countries were you cannot
make outgoing calls while on roaming.
Do I need to set up my
phone every time I travel?
You can use smart roaming almost anywhere in the world. All you need to make sure
is that your mobile phone is properly configured for roaming and you are connected
to a local mobile network.
Are the phone settings
same for Regular Roaming and Smart Roaming?
How much does it cost
to register for a My Vectone online account?
Yes. It’s better to make sure you have correct settings on your phone when you are
I have forgotten my login
details for My Vectone – how can I get a reminder?
It’s free to register for a My Vectone account. Once
registered, you can check your balance, call history, edit your personal
details and add credit.
How long will it take
to get signals?
Don’t worry. We can send you a reminder – simply provide us with your
Vectone Mobile number and the email address you used when registering in the
password reminder page.
Signals come automatically within 2-3 mins after entering your SIM into your mobile