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Customer Services 06 59000222 or 1200 from your Vectone Mobile

The following is a list of frequently asked questions about the Vectone Mobile service. If you have a question that is not answered here, please contact our Customer Services team who will be happy to help.

I have lost the signal/network coverage, what should I do? What is Vectone Mobile? How can I get a Vectone mobile SIM? What does the Vectone mobile starter pack contain? How do I use my Vectone SIM? How can I check my Vectone Mobile number? Can I use my existing mobile number? How many days will it take to transfer my existing mobile number to my new Vectone SIM? Why can’t I request my number transfer online? Do I need to dial an access number when calling abroad? Where can I top-up? How do I transfer the top-up value to my account? How can I check my credit balance? How can I retrieve my voicemail? Can I send MMS? How much will it cost to make a phone call? Are there different prices depending on which time or day I am calling? Are there any roaming charges if I go abroad? What does Smart Roaming cost? How do I sign up for Smart Roaming? What is the difference between Regular Roaming and Smart Roaming? What are the advantages of using Smart Roaming over Regular Roaming? Where can I use Smart Roaming? Do I need to set up my phone every time I travel? Are the phone settings same for Regular Roaming and Smart Roaming? How much does it cost to register for a My Vectone online account? I have forgotten my login details for My Vectone – how can I get a reminder? How long will it take to get signals?