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Below is a list of frequently asked questions about Starter Pack tariffs. If your query isn’t listed, call Customer Service and we’ll be happy to help.

What tariffs are there?

Smart Tariff and Double Credit Tariff.

Which tariff will I be on?

By default, you will be on the Double Credit Tariff. However, you can always switch to Smart Tariff.

How much credit is pre-loaded on Starter Packs?

If your Starter Pack has pre-loaded credit, it should be clearly marked. If your Starter Pack does not specify a credit amount, then it's most likely that it does not contain any pre-loaded credit.
To check the pre-loaded credit, put the new Vectone Mobile SIM into your mobile and dial *102#, followed by the dial button.

I received a new Vectone Mobile Starter Pack. What tariff am I on?

You will be on our Starter Pack tariff until you make your first top up. If your Starter Pack has no pre-loaded credit, don't worry. From the moment you top up, your tariff will automatically switch to our Regular/Standard tariff. However, if you have purchased a Starter Pack with pre-loaded credit, we recommend you top up your SIM card right away to switch to the Standard tariff.

What will happen to my Starter Pack credit when I top up?

You will not lose any credit. Standard tariff will apply to all your credit (unused credit and new top-up credit).

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